Returns & Exchanges
At Top Online Liquor Shop, we strive to ensure every bottle arrives in perfect condition; however, due to legal regulations, returns are only accepted for damaged or incorrect items within 14 days of delivery.
Inspect Your Delivery
Examine your order immediately upon arrival for any signs of leakage, breakage, or incorrect labeling before signing for the package.
Document the Issue
Take clear photographs of the damaged product and the shipping label to provide as evidence for our quality assurance team.
Contact Support
Email our customer service department with your order number and the photos attached to initiate a return or replacement request.
Secure the Shipment
If a return is authorized, repackage the item in its original shipping materials and use the provided prepaid label for a safe transit back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing